on .

MS ISO 9001:2015

1. What is ISO?

The International Standards Organization (ISO) is a worldwide non-governmental organization, with a membership of more than 140 countries founded since 1947. With the mission to uphold the development in standardisation and other activities related with the desire to assist international commercialisation and support global collaboration in the field of knowledge, technology, and economics. ISO core activity is to generate international agreements and later published as international standards.

2. What are the benefits of ISO 9001?

1.     Enhanced customer satisfaction
2.     Integration and alignment of internal processes which will lead to increased productivity and results
3.     Enhanced business performance and better cost management
4.     Providing confidence to interested parties as to the consistency, effectiveness and efficiency of the organization
5.     increased credibility and competitiveness in the market
6.     consistency in the delivery of product or service
7.     lower costs and shorter cycle times through effective use of resources
8.     Improved communication, planning and administrative processes

3.ISO 9001 was formed in 2008. There are several elements are taken into account to measure the quality of management in the organisation. Among the elements are as follows: Leadership system

·         Decision making system
·         Processes and Procedures in Handling Customer
·         Organisation’s efforts to improve quality
·         Sales Strategy and many more


1.   What is 5S?

5S is a Japanese culture that relates to workplace organization forming a solid foundation upon which many organizations base their drive for continuous improvement. It is

2. Why 5S?

·         Clean and organized workplace
·         Safer workplace
·         Obvious result
·         Generate creativity among employees
·         Employees will be proud and appreciate their workplace
·         Enhance people’s perception towards services provided

3. What are the five pillars in 5S focus?

1.     Cleanliness
2.     Organization
3.     Easily retrieved
4.     Safety
5.     Communication


1.  What is ICC?

ICC is a small group of employees assigned to identify problems, analyse, propose and later implement the proposal upon approval from the management. 

·         Participation is open to all departments
·        Comprises of employee from various position
·         Emphasis on the aspects of innovation and creativity, besides problem solving
·         Variation of problem solving techniques
·         Generate creative ideas implementation and process improvement strategies

2. What is innovation?

Innovation is a method to find solution either by modification or by improvements in producing better products or services. Creative and innovative ideas in any work aspects will improve the organization’s quality and productivity. These ideas comprises of changes in systems and procedures, methods and working procedures as well as introduction of technologies.

3. What is creativity?

Creativity is the ability or capability to invent, create and produce novelty with imagination.
Creativity involves:
♦ Ability to think and produce new unique and interesting ideas
♦ Ability to think critically and assess ideas analytically before presenting the proposed solution
♦ Ability to think practically and interpret ideas and theories for application

4. What are the approaches and principles of ICC?

Approaches and principles of ICC:
♦ ICC is a team of employees consisting of 4 – 10 members representing the same organization or cross function
♦ ICC will have meeting on regular basis to solve problems at work, improve the existing standard, or develop new working procedures or services
♦ The team will identify, indicate, analyse and later elicit creative and innovative ideas concerning particular issues or matters related to work or the organization
♦ The team also offers proposals to the management for consideration and decision making
♦ ICC will execute the agreed decision
♦ ICC will observe and evaluate the project execution
♦ ICC take measures in standardizing and broaden the project implementation

5. What are the philosophies of ICC?

ICC philosophies are as below:
♦ Humanity management concept emphasizes on the human capital as the most essential asset in an organization
♦ Participative management is a concept where employees regardless of their position in the organization are given the opportunity to contribute meaningfully
♦ Mechanism involving employees in problem solving process or improve existing working procedures and standards or invent something new
♦ Instil knowledge-based concept and creativity-driven to enable the organization to produce added value innovation to the products or services
♦ Focuses on ideas, learning, knowledge sharing and value creation through identification and problem solving, analysing techniques and generating new creative and innovative ideas
♦ The end product of KIK led to the generation of quality output which can be optimised significantly and widely. Thus, ICC’s impact and contribution towards the growth and strengthening of country’s economy will be more effective.

6. What are ICC’s objectives?

ICC aims to enhance and improve work quality and productivity, specifically in service delivery system through:
• Ability to initiate new working procedures or being innovative
• Ability to solve problems or improve services
• Teamwork
• Fostering and implementation of positive work ethics
• Involvement and increment of work commitment
• High motivation
• Awareness of responsibility towards self, group, organization and the country.
• Encouraging innovative and creative ideas
• Establish harmonious relationship between management and employees

7. What are the benefits to organization?

ICC benefits the organization:
• Introduces new system and working approaches
• Generates organization’s excellence through creativity, innovation and value creation
• Improves system, process and work approach
• Strengthens relationship among employee and management
• Instil cooperation among members of the organization
• Improves organization’s competitiveness
• Enables organization to produce a quality system delivery to meet the needs of the customer 


1. What is SETARA?

The Rating System for Malaysian Higher Education Institution (SETARA) is an exercise that assesses the quality of teaching and learning at universities and university colleges based on six-tier category rating (bachelor degree’s programmes), using the Malaysian Qualifications Framework (MQF).  It is one of the measures taken by the Ministry of Education in cultivating the continuous quality improvement, which complements the quality assurance by the Malaysian Qualifications Agency (MQA). Teaching and learning is the fundamental of a university while SETARA is a medium via the Ministry of Higher Education and Malaysia Qualification Agency (MQA) will do the measurement using an independent committee.

    2007    : 6 domains and 89 indicators
    2009    : 25 criteria’s and 82 indicators (Input process & Output)
    2011    : 26 criteria’s and 62 indicators
    2013    : 26 criteria’s and 62 indicators


1. What are the four raking bodies preferred and referred to by UUM in promoting UUM to the world?

The four ranking bodies referred to by UUM are Quacquarelli Symonds (QS), Times Higher Education (THE), 
Academic Ranking of World Universities (ARWU) and Webometrics.


2. Why UUM choose the rankings?

UUM chooses the rankings as the Ministry of Education recommended it. 
Generally, there are four main world ranking bodies that are recognised by the Ministry of Education Malaysia (KPM).
Those are QS, Times Higher Education (THE), ARWU and Webometrics. Currently, UUM is listed in QS and
Webometrics rankings. For both rankings, UUM showed very encouraging results.

3. What is QS ranking?

QS Ranking is:

4. What are the indicators used in the QS ranking by QS World University Rankings?

There are six indicators: 

5. What is UUM latest position (2014) in Malaysia and Asia?

In 2012-2014 UUM rank in Malaysia as below: 

In 2012-2014, UUM rank in Asia is as below: 


6. What is Webometrics ranking?

Webomatrics ranking is:

7. What are the indicators used by the Webometrics ranking body?

There are four indicators:

8. What are UUM latest positions (2014) in Malaysia, SEA, Asia, and world in accordance to Webometrics ranking body? 

In July 2014, UUM is ranked as below: