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On 8 March 2018 (Thursday), the Institute of Quality Management (IPQ) conducted a Facilitator’s Guide Workshop for UUM 2018 Innovative and Creative Group (KIK) Open, at the IPQ Main Meeting Room. A total of 28 participants consisting of KIK group facilitators from various Centers of Responsibility (PTJ) and Schools of Studies (PP), UUM attended the workshop.

The main purpose of the workshop was to expose the participants to the role of a facilitator in a KIK group. In addition, the workshop also provided them with the basic concept, operations and philosophy of KIK. Besides that, troubleshooting and appropriate improvement techniques, unambiguous and creative ways in managing troops more effectively were also explained in the workshop. The five-hour workshop was conducted by Mr. Abd Aziz Yusof, an Assistant Training Consultant for INTAN North Region Campus, Sungai Petani Kedah. He has extensive experienced in KIK field and is also a jury for the KIK convention at university and national level.

In her welcoming speech, Assoc.Prof. Dr. Norhani Aripin, Deputy Director for the division of Quality Excellence System (BSKK) IPQ, said that the workshop should be attended by all appointed KIK group facilitators in order for them to guide and assist group members in strengthening their respective KIK projects. She also informed the participants that this year, IPQ will continue to work harder to increase the number of KIK team participation through the organising of the KIK UUM Open Convention which will be held on 8-9 May 2018. This Convention will see the participation from UUM and outside organizations. She also expressed hope that this year every PTJ and School to have their respective KIK team in the KIK convention, and at the same time efforts to foster the culture of being innovative and creative in UUM can be continued.

IPQ hopes that all participants can mobilise the KIK agenda to their PTJ and School respectively, and simultaneously improve their service quality and help realise UUM’s vision of becoming the Eminent Management University.